Refund policy
Customers may request a return or exchange within 7 days of receiving their order.
To request a return or exchange, please contact us at contact@moroccanorigin.com, stating your order number and the item or items concerned.
To be eligible for a return, the item must be:
- unworn, except for a reasonable fitting;
- unwashed, undamaged and unaltered;
- returned with its original tags;
- returned, where possible, in its original packaging;
- accompanied by proof of purchase.
Return shipping costs related to a change of mind are the responsibility of the customer.
MO will cover the necessary return shipping costs when an item is defective, damaged or different from the item ordered.
Once the returned item has been received and inspected, the customer will be informed whether the return has been accepted.
Approved refunds will be issued using the original payment method, within the applicable legal timeframe.
An exchange may be offered at the customer’s request, subject to product availability.
Defective, damaged or incorrect items
If an item is defective, damaged or different from the item ordered, please contact us at mo@human4human.co, stating your order number and, where possible, attaching photographs of the item received.
After verification, MO will cover the necessary return costs and will offer either a replacement or a refund, depending on the circumstances, without limiting any applicable statutory rights.
Personalised products
Returns may not be accepted for products made to the customer’s specifications, clearly personalised products or made-to-measure items, except where the product is defective or does not match the order.
